Privacy notice
How DM Group handles your information.
This notice explains what information we may receive when you contact us and how it is used.
Who we are
DM Group provides plumbing, heating, bathroom and commercial property services. Questions about this notice can be sent to enquiries@dmgroupwales.co.uk or raised by calling 01639 377916.
Information we receive
When you contact us, we may receive your name, telephone number, email address, property address or postcode, photographs, job details, correspondence and information required to prepare quotations, arrange work or maintain business records.
Why we use it
We use information to respond to enquiries, provide quotations, schedule and complete work, communicate about a project, manage payments and records, meet legal obligations and deal with warranty or service queries.
Sharing and retention
Information is shared only where reasonably necessary—for example with team members, relevant subcontractors, professional advisers, service providers or authorities where required. We retain records only for as long as needed for the purpose collected and for applicable legal, tax, contractual or warranty requirements.
Your choices and rights
You may ask what personal information we hold about you, request corrections, raise an objection or ask for deletion where applicable. Contact us using the details above. You may also raise concerns with the UK Information Commissioner’s Office.
Website use
This website does not include advertising trackers or a customer account system. Standard technical information may be processed by the website hosting provider to deliver and protect the site.
Last updated: 25 July 2026